Aston Jones | Customer Service Advisor (German speaking)
1209
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Customer Service Advisor (German speaking)

Customer Service Advisor (German speaking)

Full Time, Permanent
Fully Remote
Posted 3 months ago

 

Candidates must be able to start work on Monday 26th September 2022

 

Our client is a creative sales promotion consultancy with industry expertise in risk managed sales promotions. They offer multilingual redemption campaigns and manage sales promotions globally, including EMEA and North America. They’re big on what they do and their people are at the core of how they do it. They’re a team full of innovators, collaborators, techies and big thinkers who all share a love of helping develop outstanding creative solutions. They have a number of international speakers working for their company and they are now looking to recruit a German speaking Customer Service Advisor to join their team.

This is a full-time, permanent role that is fully remote based.

 

Role responsibilities:

  • Handling inbound calls from German customers and distributors
  • Addressing customers’ enquiries via the telephone, internet and e-mail in English and German
  • Providing quality advice and information to customers
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Processing inbound promotional claims accurately and efficiently
  • Maintaining records and databases
  • Translations English-German and proof reading of documents and websites

 

Person specification:

  • Excellent verbal and written communication skills are essential – German to the level of a native speaker with fluent English
  • A professional work ethic, be passionate and want to offer customers the highest level of customer services
  • IT literate with a sound knowledge of databases
  • To be proactive and work on your own initiative
  • Be a good team player and committed to your work
  • Must have your own PC/laptop with a stable internet connection for remote/home working

 

What’s on offer:

  • Base salary of £21,000
  • Working hours: Monday to Friday 8am – 4pm or 9am – 5pm, no evening or weekend working!
  • Fully remote based
  • Permanent contract
  • Full training, support and development
  • Loads of other benefits that will be discussed at interview stage

 

This is an excellent opportunity to join a successful and reputable, professional company at an exciting time. My client is interviewing now so send your CV asap to be considered for this role.

 

Due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally. If you have not heard back from us within 14 days, please consider your application unsuccessful. By applying for this role you agree to our Privacy Policy which contains the GDPR regulations. You have the right to have your details removed from our database at any time by contacting us.

Job Features

Job CategoryCustomer Service
Salary£21000 Per Year
Please email your CV to dan@astonjones.com. In the body of your email, please include the job title & location of the role you're applying for as without this, we will not be able to process your application. Thanks!
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